QUESTIONS & RETURNS
Q: How long will it take to receive my JOYCE NYC piece?
A: This depends on what kind of piece you have purchased. Pieces in stock selected from the website will arrive quicker than bespoke and custom items. Because our bespoke pieces are handcrafted, production time is longer on these items. Please expect 2-4 weeks delivery time for custom orders.
Q: Do you Rush Ship?
A: Yes! Please Contact Us if you need a specific item rushshipped. We can confirm delivery time and transit costs.
Q: Do you offer Gift Packaging?
A: Absolutely! Just tell us the occasion and we will wrap it up for you! All of our pieces are delivered in custom JOYCE NYC velvet packaging. Should you want gift wrapping for a special occasion, please specify in the Notes field upon check out. $20 Gift Wrapping Charge will apply.
Q: What is your return policy?
A: Please keep in mind all pieces are custom-order and handcrafted just for you. Because of this all sales are final. All custom order items are final sale and cannot be refunded once the order has been placed.
We want you to be absolutely thrilled with your JOYCE NYC piece. Should you notice a defect or quality-issue upon arrival, please contact us within 3 days of receipt for an exchange/return.
We reserve the right to refuse an exchange if necessary, of if the items have been intentionally damaged.
All shipping charges are the responsibility of the customer.
Q: What if my jewelry breaks?
A: If an item is defective upon receipt and should need repair, please contact us within 3 days of receipt.
We stand by our craftsmanship and quality but jewelry by nature is delicate. Sapphires and opals for example do not enjoy the same Mohs hardness as diamonds. Please be mindful with your jewelry. If life happens and you need a specific stone or diamond replaced on a previously purchased JOYCE NYC piece, please contact us and we can quote you on the repair.
CARE AND CLEANING
Q: How do I clean and care for my Joyce NYC jewelry?
A: Take off your jewelry before daily activities like washing dishes, showering, applying lotion, exercising,etc.
Lay jewelry out flat to prevent any tangling or scratching
Clasp your necklace before removing it to help avoid tangling
Use a soft toothbrush and soap to clean gold and diamonds